Refund Policy

Last updated: 9 October 2026

We want you to be happy with Script2Reel. This policy explains when you can get a refund and how to ask for one.

Failed videos

If a video fails to render, the credits reserved for it are returned to your balance automatically. No request is needed.

7-day refund on plans

• If you ask for a refund within 7 days of your first payment for a plan, we will refund that payment in full.
• You can cancel at any time; your plan stays active until the end of the current billing period and then does not renew.
• Renewal payments and unused time are not refunded, except where required by law.

Credit top-ups

Unused top-up credits can be refunded within 7 days of purchase. Used credits are not refundable.

Top-up credits never expire. Credits included in a plan reset each billing period and end when the plan ends without renewing; they are not refunded separately.

How to ask for a refund

• Paid through Paddle, our Merchant of Record (cards and other international payment methods): contact Paddle at paddle.net, or email support@script2reel.app or use the contact form and we will arrange it with Paddle. The money goes back to your original payment method.
• Paid by bank transfer in Vietnamese dong (VietQR via SePay): email support@script2reel.app or use the contact form. We refund by bank transfer to the account you paid from, usually within 5 business days.

Please include the email of your account and the order number. Credits granted by a refunded payment are removed from your balance.

Your legal rights

This policy does not limit any rights you have under applicable law or under Paddle's Buyer Terms. For example, if you are a consumer in the EU or the UK, you may have a legal right to withdraw from a purchase within 14 days; for digital content and services, that right may end once you agree to start using them straight away.